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Redstaircase >
Sellers > FAQ
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What is the 'text RED' service all about?
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This is our specialised text messaging information service, to help ensure that your property has the very best chance of selling fast. Text ‘RED’ targets home buyers either walking or driving past your For Sale Board and helps them instantly access your property details.
On your personalised For Sale board, you will have a unique property identification number e.g. 1002. Any interested home buyers can send a text and receive an instant response containing your property’s key details such as the number of bedrooms, bathrooms, garden/ garage and the asking price. Your For Sale board has a short code text number to dial which is 60300 The potential buyer will need to text the property identification number to 60300. The property identification number will look something like this "RED 1002". The text received back is an abbreviated version of your property details. For example -
8 beds,3 bathrms,2 receptions,garage,balcony,conservatory,double glazing, fireplace,garden,offstreet parking,paddock,sw-ool,waterfrnt,furnished, £1879000,ref. 1002,redstaircase.co.uk Each text costs the receiver 75p and it is the person who sends the information request that is billed. The seller is NOT charged for people requesting their property details.
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My mobile is out of order, lost or stolen and I’m worried about missing an enquiry?
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Please let us know as soon as your property is under offer or sold and we will ensure that we change your preferred form of communication to focus on e-mail. We will also arrange to telephone your landline, where applicable, to inform you personally of any viewing requests.
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If my property is sold and I’ve deleted my property portfolio will I still receive texts?
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Congratulations on the Sale! Once you have informed us that your property is sold, we will ensure that you receive no further contact from us regarding your house. Please have a look at our tools/guides and extra services pages to see if we can help you with the remainder of your sale process.
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Where is my property going to be advertised?
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On our website. We are aggresively promoting & marketing redstaircase on the internet, national press and local media. Our goal is to be the Uk's no. 1 private property website by the end of 2006.
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Do I need a “FOR SALE” board?
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Yes. We would strongly recommend you order one.
A for sale board is the most highly effective way of generating sales enquiries for your property. In addition, our unique text 'RED' service will allow a home buyer to receive an instant text with your property’s key details whilst walking past your home.
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Can I sell my property privately as well as through an estate agent?
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Yes.
Using Red Staircase does not invalidate any standard agreement you have with an Estate Agent.
Estate Agents usually operate under a Sole Agency agreement. This means they are only entitled to commission if they introduce your buyer and bring about the sale of your property.
An existing Sole Agency agreement does not prevent you from selling your property privately. As long as you do not attempt to defraud your agent by encouraging a buyer, introduced by them, to use our service. You are free to do as you please.
We would always recommend you check your agency agreement. Look for any specific exclusions or additions to the standard Sole Agency agreement.
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How long will my property be advertised for sale?
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Your can advertise you property for sale on the Redstaircase website free of charge indefinitely. If you have not sold your house after a couple of months, we will take the liberty of contacting you to discuss how we can improve your chances of a successful sale.
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How much does it cost to advertise my house for sale on redstaircase
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This service is completely FREE - no fee at all!
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How long does it take to see my property online?
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We need to make sure that the details and pictures being uploaded are appropriate. Consequently there will be a short delay whilst one of the staff at Redstaircase validates your details. This process only needs to happen if you are adding or amending a short description, long description or a photo/floor plan. Once they have been approved the details will appear instantly on the Redstaircase website. Changes to the no's of bedrooms etc will appear instantly on the Red Staircase web site as no manual checking is required
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Do you advertise rental properties?
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Yes. Redstaircase can be used to advertise rental properties.
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What are the payment options?
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Please contact us by email to discuss further.
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Do I need to tell my estate agent?
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No, you don't have to tell them however it is advisable. It will avoid future misunderstandings.
It may also help to re-focus the attentions of your estate agent.
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How do I find a good lawyer?
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Redstaircase have formed partnerships with expert Solicitors in your area. To get in contact with them follow our link.
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How will I receive viewing enquiries?
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We will inform you of an enquiry either by text or e-mail. Simply tick the boxes on the property registration page to confirm which you prefer.
Remember the text facility will be charged at 75 pence per text received.
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What safety measures or precautions should I take when arranging a viewing
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Before you make arrangements to show a home buyer your property, make sure you take personal details such as a name, address, place of work, phone numbers and email. It is good practice to phone the buyer back to ensure the phone number you have been given is correct.
Do not feel pressurised into showing your property at short notice if you do not feel comfortable.
If concerned, try to have a friend or partner with you for the viewing, and make the buyer aware that you will not be alone. Keep valuables out of sight where possible and be wary of the use of digital photography if anything strikes you as unusual.
On some occasions, the seller has given the potential buyer a password to quote on arrival at the viewing.
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My property is not on the websites yet?
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It will take 1 – 2 working days to upload your details. Please contact us immediately by email if your property is still not visible on our website after that 2 working days.
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How do I get photographs onto my property details?
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Simply follow the straightforward instructions on the sellers web page. Please email us if you're having any difficulty. We're happy to help.
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Is my personal information secure?
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Assuming you are a SELLER, then Yes. Absolutely.
Your personal details will not be made available on the website.
Once a buyer requests a viewing, you will receive an update message either by text, e-mail or both, depending on your preferred method of contact. (Texts will be charged at 75 pence per potential buyer trying to contact you) The message will contain the potential purchasers contact details, allowing you to take the appropriate action. At no stage do you contact details get revealed, published or communicated.
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How easy is it to update or change my property details?
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Very easy.
Simply log back in on the sellers page and edit your property details.
The changes will be effected immediately on the Redstaircase website.
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What guides should I read to help me on my way?
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Selling your house is a simple process. And we're here to help if you're finding it difficult. Firstly have a look through our Tools & Guides section - this has been designed to help answer most questions or problems you may come across when selling your home.
If there is something you'd like to know about selling property, but you can't find the answer on our website, please email us immediately and we'll see how we can help you. Email us on:info@redstaircase.co.uk Should you wish to do some additional background reading, we recommend the following.
Lawpack have recently published a review of the private property sales process entitled Sell your own Home. There are a number of other publications which may also be of interest.
http://www.lawpack.co.uk/property.asp
Which? have recently conducted a review of the house sales process which makes interesting reading.
http://www.which.net/moveit/index.html
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How do I provide feedback?
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We love feedback! To provide feedback (positive or negative) about our service, please email us on: feedback@redstaircase.co.uk.
We promise to respond within 2 working days.
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How do I send through a testimonial?
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We would be very appreciative of any testimonials sent through. Simply e-mail your comments to feedback@redstaircase.co.uk. Likewise, should you have any feedback on the service you have received or comments and suggestions for how we can improve our service, please e-mail your comments to feedback@redstaircase.co.uk
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I do not have a digital camera - what can I do ?
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Although photos of your property are not essential, it does significantly improve your chances of securing viewings and a buyer. Properties struggle to sell when there are no photographs.
The simplest thing to do is borrow a digital camera from a friend. Or you can scan in printed photographs of your home. If you don't have a scanner - please take normal non-digital photographs of your home and post these copies to us - we will be happy to scan and insert the pictures for you. If you wish to have these photo's returned please include a self addressed and stamped envelope with the photographs.
If you're still having trouble please email us to discuss how we can help you further.
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